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Troubleshooting
Having trouble? Consult this list of common questions.
For any urgent issues, please reach out to us by emailing [email protected] and we'll get back to you within 24 hours
My donation is still processing. When will it be deposited?
In order to comply with US regulations, processing a donation happens across several different transactions, each of which must be successfully mined in order to complete the transaction.
Please be patient as these successive transactions are made, but feel free to get in touch if you're concerned by emailing us at [email protected].
My donation failed, but I haven't gotten any money back. What happened?
We comb through any failed donations often and manually return any unprocessed donations to the wallet that originally donated the tokens. Please feel free to get in touch if your situation requires expediency.
I can't find a nonprofit organization, what should I do?
Some orgs have different names registered with the government than the name they do business under. If you know the organization's EIN # you can always navigate to it by visiting:
app.endaoment.org/orgs/###EIN###If you do not know the organization's EIN # you can look it up on the IRS's Tax Exempt Organization Search.
The token I want to donate isn't showing up.
Don't see a token you'd like to donate? Email [email protected] and we'll be in touch with potential solutions/workarounds.
My grant recommendation is "In Review," when will it be approved?
We typically review grants within one business day for organizations to which we've previously approved a donation.
If you're the first to donate to an organization, our team will conduct Due Diligence to confirm the standing of the organization, after which your grant may be processed. As this process requires we touch with the right nonprofit staff member, the timeline can span from hours to days. If you have any questions on the status of your grant, please feel free to email us at [email protected].
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Last modified 6mo ago
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My donation is still processing. When will it be deposited?
My donation failed, but I haven't gotten any money back. What happened?
I can't find a nonprofit organization, what should I do?
The token I want to donate isn't showing up.
My grant recommendation is "In Review," when will it be approved?