Troubleshooting

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Troubleshooting

Having some issues? See this list of popular questions. 
For any urgent issues, please reach out to us by emailing [email protected]​
How long will it take to receive an approved grant?
All grants are transferred to either your organization's cryptocurrency wallet or via bank wire to your organization's bank account.
When transferred via crypto wallet, the granted amount moves almost instantly. For domestic bank wires, expect approximately a 24 hours wait time.
How do I request a withdrawal of funds?
After claiming your organization, simply return to your organization's page and await approved grants. 
If your contract has a balance to withdraw, it will show up on your organization's profile only when logged into Endaoment with the account used for the claim. We'll contact you with each approved grant and transfer funds shortly thereafter via your desired method. 
Check out our how-to for additional information: Withdraw Granted Funds​
I can't find my nonprofit organization, what should I do?
If your organization is marked as No Contract Deployed on Endaoment's site, it's likely because you have not been granted dollars from an Endaoment DAF yet. 
If you would like to deploy your organization's Endaoment contract, please refer to the Claiming an Organization how-to. 
If however, you believe you have received an Endaoment grant but can't locate your organization on our site, please e-mail us at [email protected].

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Contents

How long will it take to receive an approved grant?

How do I request a withdrawal of funds?

I can't find my nonprofit organization, what should I do?